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Developing a Process for Improving Customer Satisfaction and Perception



Developing a Process for Improving Customer Satisfaction and Perception

  • Presented at Forum 67
  • 8 pages
  • SKU # : 67-2011-000268
  • Your Price : $30.00
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Developing a Process for Improving Customer Satisfaction and Perception

Authors / Details: Jan Bethke, Eaton Corporation - Aerospace; Helar Chavez, Eaton Corporation - Aerospace; Scott Thomas, Eaton Corporation